Shipping & Returns

RETURN POLICY

Customers must respond either by phone or email within 10 days of the date of receiving your package if you are unsatisfied with your product. The customer then has 30 days to return the item. A 15% restocking fee is charged to all returned items unless waved by an accounts manager. However, neither CarJamz.com nor any manufacturer will warranty their products against abuse, misuse or installation error. Examples of which include, but are not limited to: burned voice coils, punctured or damaged surrounds or speaker cones, broken speaker terminals, non-factory modifications, products used for unintended purposes, stress or trauma caused to product via misuse, broken, wet or burned circuit boards. In order to prevent such cases, CarJamz.com strongly suggests that all car audio equipment is professionally installed by certified installers. CarJamz.com will not be held responsible for incidental loss of use, installation or removal, reinstallation or shipping charges associated with defective or returned products.

1) Contact customer service at (847) 838-6640 or e-mail service@carjamz.com

2) Discuss the problem with a service representative. Be ready to answer who installed your system. Have the number to the store if installed professionally.

3) Recieve a Return Authorization # and Restocking Fee from Customer Rep

4) Write RA # on the outside of the box and ship it to our service location at 906 Buena Vista Round Lake Beach, IL 60073 along with Restocking Fee.

***The Customer is responsible for the return shipping, taxes, duties, etc. back to CarJamz Location.

***By entering this site, you are being made aware that all Chrome Trim Accessories are subject to a 20% restocking fee from the manufacturer. CarJamz.com, Inc. has absolutely no control over this restocking fee. The manufacturer has all control over this fee.

***By entering this site, you are being made aware that there is absolutely no returns of vertical doors, diablo doors, or and door hinge hardware. So be sure you are able to handle the job and order the right kit when ordering. There are no exceptions to this policy.

***By entering this site, you are being made aware that there is absolutely no returns of custom sub woofer boxes as they are shipped out of the manufacturer, and they have a no return policy. If the box is damaged however in shipment, then a claim to UPS can be made to cover replacement